Launch in Context, Add Hyperlink on SR to IBM Portal | IBM Maximo

navigation: Goto > System configuration > Platform configuration > Launch in context
1 click new
Launch Entry Name: IBM    Description: IBM Support Portal
console URL: http://www.google.com/portal :) hehe
Target Browser Window: _blank
2 Click New Row button to add Launch Context for Launch Entry
Resource Object Name: SR
3 Hit Save
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Navigation: Goto > System configuration > Platform Configuration > application Designer
open SR application
1 Add new Signature Option from action menu
     i New Row button to add new row
        Option: IBM    Description IBM Support Portal
    ii Expand Advanced Signature Option
        Check radio button: Associate to launch entry to enable launch in context
    Launch in Context Name: IBM
2 Hit OK

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1 Add new Action from action menu
    i New Row Button to add new Action
        Element Type:    OPTION
        Key Value:     IBM    (from lookup)
        Position:     10
        Subposition:    0   
2 Hit OK
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1 Drag Hyperlink control from Control Palette to your desired position
2 Select Signature Option: IBM from Control Property of Hyperlink
3 Hit OK

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Navigation: Goto > Security > Security Group
filter MAXADMIN group
1 in Applicaton Tab, filter SR Application
2 filter IBM and GRANT it
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Logout all users and login again, you are done :)

Link to support is ready on SR application.