Is it possible to send an email to the person in the reportedby field of a ticket?
Answer
Steps:
1. Go to Roles application.
2. Create a new role called REPORTEDBY under Administration module > Workflow.
ref: http://www-01.ibm.com/support/docview.wss?uid=swg21497185
Answer
Steps:
1. Go to Roles application.
2. Create a new role called REPORTEDBY under Administration module > Workflow.
ref: http://www-01.ibm.com/support/docview.wss?uid=swg21497185
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